1. Who this is for
This page covers the Kokoro parent account you use on kokoro.ge and in the Kokoro app (iOS and Android). It is one account: once deleted, it no longer works on the website or in the app.
2. Delete it in the Kokoro app
- Open the Kokoro app and go to the “Parent” tab.
- Answer the parent check question and sign in.
- Tap “Delete account” — it is on the account page and in “Settings”.
- For your security, enter your password again and confirm.
Deletion happens right away and you are signed out.
3. Ask for deletion without the app
If you don't have the app, write to info@kokoro.ge from your account's email address with the subject “Account deletion”, or use the contact form.
We reply to the account's email address to confirm it is you. Within 30 days of confirmation we delete the account and the data listed below and let you know.
4. What is deleted
- Your account and sign-in details: name, email, phone, city and password
- Children's profiles (name, date of birth) and their support information
- Favorites, your child's wishes and notification settings
- Child calendar entries and notifications
- Your reviews
- The whole support chat history
- Waitlist places
- Family sharing: access you gave or received, and invitations
- Pending or declined organizer applications
- Emails not sent yet
5. What is kept and why
Past bookings stay for the organizer's records, without your or your child's personal data: the name becomes “Deleted account”, and phone, email, child details, notes and support information are removed. Only the activity, dates, status, quantity and price remain.
Trial visits are anonymized the same way; pending and upcoming visits are cancelled.
Sent emails keep only their delivery status — the address and text are removed.
The security log keeps only an internal identifier and the action, without personal data. Aggregate statistics contain no personal data.
Contact-form messages and newsletter subscriptions are not linked to the account; to remove them, or photos uploaded with an organizer application, write to info@kokoro.ge.
6. Before you delete
- An account with an active (upcoming or ongoing) booking can't be deleted — cancel the booking first or write to us.
- To delete an organizer or administrator account, write to info@kokoro.ge.
- Deletion is permanent: deleted data can't be restored.